At ShopCPP.com, we are committed to providing high-quality products and ensuring customer satisfaction. Our Guarantee Policy outlines the coverage, conditions, and procedures for claims related to our products.
1. Guarantee Coverage
Our guarantee covers the following:
- Product Defects: Manufacturing defects that affect the product’s functionality.
- Incorrect Orders: If you receive an item that does not match your order.
- Damaged Products: Items that arrive damaged due to shipping.
2. Guarantee Period
- The guarantee period varies depending on the product and is specified on the product page.
- If no period is mentioned, the default guarantee period is [X] days from the delivery date.
3. Exclusions
This guarantee does not cover:
- Normal wear and tear
- Damage due to misuse, improper handling, or unauthorized modifications
- Products damaged by external factors such as water, fire, or accidental drops
4. How to File a Claim
To file a claim under our guarantee policy, follow these steps:
- Contact Us: Email us at [email protected] with your order number and details of the issue.
- Provide Evidence: Attach clear photos/videos showing the defect or issue.
- Wait for Review: Our team will review your claim and respond within [X] business days.
5. Resolution Options
Depending on the claim, we may offer:
- Replacement: A new unit of the same product
- Store Credit: Equivalent store credit for future purchases
- Refund: A full or partial refund (as per our return policy)
6. Customer Responsibilities
- Retain the original packaging for returns or exchanges
- Follow the care and usage instructions provided with the product
7. Changes to This Policy
We may update this Guarantee Policy periodically.
8. Contact Us
For any questions regarding our Guarantee Policy, reach out to us at:
Thank you for shopping with ShopCPP.com!
Have Questions? Contact Us!
  [email protected]
  +1 332-252-5167
